Usual Qs: "Tell me about your experience in customer service." "Why are you interested in working for our company?" "What are your salary expectations?" "What are your strengths and weaknesses in a customer service role?" "Describe a time you handled a difficult customer situation." "What do you know about our products/services?" "Are you legally able to work in Spain?" "What is your level of spoken and written English and Spanish?"
How do you react to stress?
What about your past employment makes you a great fit for the position?
- Strengths/weaknesses - Why are you applying for this position? & Why should we pick you? - What are your previous jobs and how do they relate? - What was a time you dealt with a difficult situation at work, and how did you manage it? - How would you react to an angry and demanding agent? - What do you value: customer service or business policies? - How hard is it to say no? What is an example of when you had to say no to a customer, and how did they react?
Tell us about yourself as well as your work experience.
How did you use your selling and negotiating techniques in your previous position?
Mostly culture fit questions and the assessment I took
About 4-5 situation based questions. Have you been in a situation where... type questions
Do u have experience in customer experience
What makes you stand out
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