The 4 I's Tell me when you inspired someone Tell me when you used integrity in a situation What have you done that was innovative Give a situation and explain how you kept In-touch
Customer Assistant Interview Questions
10,247 customer assistant interview questions shared by candidates
SJ was followed by a face to face interview, asked multiple generic interview questions. Was also asked to work in a group exercise.
Role play selling an item to the interviewer. Basic questions e.g. why this company, what do you know about working for M & S, how would you deal with difficult customers...
Tell me about a time you went out of your way to help someone
Why did u apply for asda
Have you had to make a difficult decision in previous jobs?
How have you handled working under pressure?
Any cash handling experience ?
Competency: Tell me about a time where you have handled a difficult customer Lots of case study questions: - ‘You’ve loaned a friend money and they aren’t paying you back. How would you deal with this?’ - ‘A customer calls and explains they can’t sleep at night because of their financial situation. How would you approach this and what would you say to this customer?’
I was asked to carry out a role play example with a hypothetical customer after being allowed time to study information needed to answer.
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