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Customer Account Manager Interview Questions
409 customer account manager interview questions shared by candidates
Why Microsoft How do you manage your accounts / tell me about account planning Tell me about a resistant customer How do you influence stakeholders (internally and externally) Experience working with your sales counter part Tell me about your CSM experience X situation presents itself, you now have an upset client, walk me through each step you'd take to resolve this. Walk me through a project you did start to finish that you are the most proud of STAR Format works great and helps paint picture / provides well thought out response.
Role Play Informational Scenario Reactive
Sales experience Tools experience Customer engagement experience
Explain cloud to a 6 year old
What was your biggest career success/ failure? Tell me about technical conversations you have with customers? Tell me about a time when you ran into a problem that no one else had delt with before?
Tell me about a time you had to resolve a conflict between a customer and your internal team. How did you handle it
Use the STAR method, I didn’t and that was my feedback
Tell me a time you had to work in a team.
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