Name a time you went above and beyond for a customer.
Customer Account Executive Interview Questions
217 customer account executive interview questions shared by candidates
They asked questions about how you would respond to certain customer calls, like what would you say if a customer called to disconnect. The good thing is, the woman who conducted my phone interview actually prepared me for a lot of the questions they asked me. Just make sure you focus on past sales experience and past experience in a call center.
did you make any sales, and how did you make it
How do you handle an angry customer?
How do you feel about receiving feedback on work you complete?
STAR approach, a lot of situation questions.
No difficult questions, however all but one of the questions for the 1:1 interview were behavioral questions. The final question was to sell the interviewer something.
Tell me a time when you had to deal with a irate customer who cussed at you or made some nasty remarks, but their complaint was legit? and how did you handle it?
To sell a pen
Describe a situation where you had to descalate an irate customer
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