What would you describe as excellent customer service?
Contact Centre Interview Questions
276 contact centre interview questions shared by candidates
Give me a time that you motivated yourself and others during a tough time
What would you do if a supervisor told you to do something that was wrong
Why do you want this role
What should you do if a customer enquired you about a new product which you were only told about in the morning.
What can you do for Metro. -Relate it to personal skills and work experiences relevant to Metro.
Why do you want to work for Metro. -They are expecting you to do your research and show you know a lot about the company. Possible relate it to personal experiences.
Past experience in a contact centre environment, particularly when working remotely
"describe a time you had conflict at work".
You will be asked why you want to do the role, what skills you have, how you intend to travel to and from work and some simple math questions like what is 99 minus 10 and what is 16 times 4 and 8 times 26, etc.
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