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Client Services Manager Interview Questions

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1,000 client services manager interview questions shared by candidates

What is your change management methodology? What is the last professional book you read? What did you learn from the book? Tell me about a process improvement you made What would you have done better and why? Where did you store your Knowledge Base and FAQs in past positions? What do you think are the downfalls of using SharePoint? and a whole bunch of other very off the wall questions. I had three people in my interview and they were relentless with the questions. Most of the questions they ask were upper management level questions and were not tailored to the job description of the position I was interviewing for of Client Support Manager. They were very tough critics for a job that doesn't pay six figures.
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Client Services Manager

Interviewed at CareerBuilder

3.6★
Aug 2, 2016

What is your change management methodology? What is the last professional book you read? What did you learn from the book? Tell me about a process improvement you made What would you have done better and why? Where did you store your Knowledge Base and FAQs in past positions? What do you think are the downfalls of using SharePoint? and a whole bunch of other very off the wall questions. I had three people in my interview and they were relentless with the questions. Most of the questions they ask were upper management level questions and were not tailored to the job description of the position I was interviewing for of Client Support Manager. They were very tough critics for a job that doesn't pay six figures.

Be prepared to read between the lines to get through their 'Medallia Challenge', they give you a day in life scenario that you have to handle as part of the Medallia team, I guess it is supposed to be behavioral/analytical/quantitative: the instructions are not very clear and open to interpretation. They give you 24 hours to solve it, but, say most folks get it done in 4-5 hours. There is not a lot information provided on what they are looking for to solve the challenge, you will have to come out with some creative interpretations. In the challenge and the interview, be prepared to somehow have insight into how their software works, they expect you to magically have insight into the inner workings of their system. While this may work for a large erp system or software widely implemented at several client bases, doubt there would be many folks out there who have hands-on experience with Medallia's software. Again this goes back to the perceived arrogance and high-handedness reported by some other interviewees before. If you do get to the Medallia challenge, just make be sure the job is worth is and you want to spend your weekend on it instead of all the other things one could be doing on a weekend.
avatar

Client Services Manager

Interviewed at Medallia

3.1★
Nov 3, 2014

Be prepared to read between the lines to get through their 'Medallia Challenge', they give you a day in life scenario that you have to handle as part of the Medallia team, I guess it is supposed to be behavioral/analytical/quantitative: the instructions are not very clear and open to interpretation. They give you 24 hours to solve it, but, say most folks get it done in 4-5 hours. There is not a lot information provided on what they are looking for to solve the challenge, you will have to come out with some creative interpretations. In the challenge and the interview, be prepared to somehow have insight into how their software works, they expect you to magically have insight into the inner workings of their system. While this may work for a large erp system or software widely implemented at several client bases, doubt there would be many folks out there who have hands-on experience with Medallia's software. Again this goes back to the perceived arrogance and high-handedness reported by some other interviewees before. If you do get to the Medallia challenge, just make be sure the job is worth is and you want to spend your weekend on it instead of all the other things one could be doing on a weekend.

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