I can't really say there were any difficult or unexpected questions. During the first phone interview the recruiter mentioned that I could ask questions during the interview process and while he didn't really stress any particular importance, I felt like they were going to be looking at the questions I was asking. I spent a lot of time preparing questions for all phases of the interview process.
This role requires face-to-face time with people of varying ability levels; would you be able to approach any situations that may appear with our clients with proactiveness and compassion?
Most of the questions are name a time when..... you went above and beyond for a customer... a time when you had to make a hard decision... etc
Please tell us about yourself and your experience/qualifications.
tell me about a time you used data to make a decision
What is your understanding of the investment industry?
what is something that you read recently in the news about financial markets?
Describe a time you thought outside the box.
describe a time you disagreed with a client.
Have you ever worked in a call center environment before?
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