They asked about the customer service experience
Client Services Associate Interview Questions
4,492 client services associate interview questions shared by candidates
Tell us about yourself? Where do you see yourself in five years?
Describe a situation where you had to disagree with the client.
Tell me about your how you perceive the company's value
Do I avoid conflict, shy away from conflict or welcome conflict?
How did you learn from a difficult situation with a coworker or client?
The questions are all technical. You will be asked to demonstrate knowledge about accounting and finance, in particular. I was asked questions about the different types of securities - Available for Sale, Held to Maturity and Trading - how each is reported differently and why.
Describe your approach to customer service- what are two or three things you strive for when you are assisting a client?
What are some challenges you have faced and how did you work through it?
What do you already know about the company?
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