Past work experience.
Client Service Professional Interview Questions
195 client service professional interview questions shared by candidates
What is your availability? Why do you want to work for H&R Block?
There wasn't a hard question. She only asked about 5 questions.
The most difficult question that I somewhat blanked on was how to decide my top priorities. I kept giving him examples (phone ringing, customers in line, processing payments, etc) but I guess it wasn't exactly what they were looking for.
No unexpected questions. All related to customer service, team work, work habits and personality traits.
I was asked what my approach is to developing client relations.
Explain what you did in your last job.
Do you have client services experience?
Do you answer tax questions?
I was asked what kind of customer service experience I had.
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