What's the first thing you would prioritise in this role? Of the four characteristics we hire people for, which one do you think is the most important and why? What makes you exceptional/special, why? When did you do something where you knew you wouldn't get recognition? Give me an example of how you've demonstrated high EQ outside of work. How would you get stakeholders positively engaged with a non-popular business change? Do you think you can have resilience without drive?
Tell me about a time you failed
How would you connect with others?
Tell me about yourself and your current experience:
Why should Schwab hire you?
It felt more like a conversation with both individuals. More of a get to know you, what your looking for and general philosophy.
What are you best skills and what do you need to work on.
Tell me about a time when you had dealt with a difficult customer and how did you work the situation.
What was an experience when you had to deal with a angry customer?
How is your previous experience relevant to this role? Tell me about a time you provided excellent customer service.
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