What are your career goals?
Client Care Specialist Interview Questions
447 client care specialist interview questions shared by candidates
Why are you looking for a change in your career path?
What would you do if a patient walked into the office in critical condition (hit by car, etc)?
If phone ringing, emails coming in, and supervisor wants to speak, list priorities
what would be the requirements for working as customer support?
role play with how you would take a call in the call center
1. Why do you want to work at Telus? 2. Describe a time when your manager was critical of your work? 3. Tell me about a time you handled a difficult situation with a customer?
Honestly, I don't recall a specific question, but they were mostly performance-based, like, "Tell me about a time..."
They asked a lot about if you take your work stress home into your personal life because it’s a very stressful job and that’s why people leave.
1. Tell me about your experiences and some of the skills you’ve acquired through them. 2. Tell me about a time you handled a challenging situation at work. 3. Tell me about a time you had to work with a challenging coworker. 4. Tell me about a time you had an overload of work and how you handled it. 5. Where do you see yourself in 5-7 years? 8. How have you surprised yourself in some of your positions?
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