Answer in the Star format a time when you handled a difficult customer issue
Claims Coordinator Interview Questions
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Of all the work projects you’ve been a part of over the last 5 years, what was your least favorite and most favorite parts?
STAR style interview questions and responses (Google if unfamiliar). Have a situation to talk about for each of these topics and you’ll be golden. 1. A time that you had to solve a difficult problem. 2. A time you exceeded someone’s expectations. 3. A time you felt overwhelmed. 4. A time you received constructive feedback. 5. A time where you coped with a substantial change at work or school. 6. A time you received conflicting information. 7. A time where a customer told you no. 8. A time you did something wrong at work. 9. A time you learned something new. 10. A time you had to negotiate. Would definitely recommend shifting your answers focus towards customer service if you do not have prior insurance experience as it seems they want to find people that are good with people for this role.
What brought you to Progressive
Same question as the video interview
All questions must be answered in STAR format. Questions were about difficult customer experiences or problem solving on the spot
Name a time you had a conflict with a coworker and how you handled it and what the outcome was
Describe a specific time you had an issue with a customer and how did you solve the problem.
Name all your previous jobs and why you left them?
Why do you think Progressive is a good fit for you?
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