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Why do you want to work for USAA? Our office is located at ________. Does this work for you? What qualities do you have that make you qualified for the role? Describe a situation where you made a mistake and what did you do to fix it?
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Claim Representative - Auto

Interviewed at USAA

3.3★
Feb 1, 2023

Why do you want to work for USAA? Our office is located at ________. Does this work for you? What qualities do you have that make you qualified for the role? Describe a situation where you made a mistake and what did you do to fix it?

Introduce yourself, why interested in Progressive and job history, why left each job. Describe a time you solved a problem for someone and how exceeded expectation? STAR Describe a time struggled with or overwhelmed by difficult task and how you were able to remain accountable for your work during this task? STAR Describe a time you received constructive feedback from a supervisor? How did you use the feedback? STAR Describe a time you had to adjust to a substantial change at work or school? STAR Describe a time you had to make an important decision quickly with conflicting information from multiple sources? STAR Describe a time you got a customer to say yes from saying no and how did you persuade? STAR
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Claim Adjuster Trainee

Interviewed at Progressive Insurance

3.9★
Feb 20, 2023

Introduce yourself, why interested in Progressive and job history, why left each job. Describe a time you solved a problem for someone and how exceeded expectation? STAR Describe a time struggled with or overwhelmed by difficult task and how you were able to remain accountable for your work during this task? STAR Describe a time you received constructive feedback from a supervisor? How did you use the feedback? STAR Describe a time you had to adjust to a substantial change at work or school? STAR Describe a time you had to make an important decision quickly with conflicting information from multiple sources? STAR Describe a time you got a customer to say yes from saying no and how did you persuade? STAR

They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
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Customer service adviser (claim handler)

Interviewed at Direct Line Group

3.6★
Mar 22, 2025

They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.

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