If I ever handled a large capacity of customer.
Call Centre Interview Questions
689 call centre interview questions shared by candidates
If I do have an enclosed quite room where I would be able to work.
A random credit card holder's query like, 'why have you charged me this amount, when i was told at the time of application that i wont be charged anything for this card', is their favorite question. The interviewer will elongate this question and may give it an ugly side to test your temperament to test your under-pressure skills.
When have you worked under pressure to meet a deadline.
For an example of a time I received good customer service
important traits to be call centre agent
What is the Core value of CBA that you resonate with the most?
What do you know about apprenticeships?
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
Viewing 411 - 420 interview questions
See Interview Questions for Similar Jobs
Call Center DirectorCall Center RepresentativeCall Center OperatorCall Center SupervisorCall Center AgentCall Center Customer RepresentativeNoc OperatorDirector Of Inside SalesInbound Customer Service RepresentativeGeneral Clerk IiiDirector Customer ServicePbx OperatorLive Chat AgentSwitchboard OperatorInbound Sales RepresentativeMedical SchedulerFraud AnalystHelpdesk ManagerHelp Desk Manager