A random credit card holder's query like, 'why have you charged me this amount, when i was told at the time of application that i wont be charged anything for this card', is their favorite question. The interviewer will elongate this question and may give it an ugly side to test your temperament to test your under-pressure skills.
When have you worked under pressure to meet a deadline.
important traits to be call centre agent
What is the Core value of CBA that you resonate with the most?
What do you know about apprenticeships?
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
Give an example of a time where you've worked to targets.
Tell me about yourself What’s one thing you and a colleague have disagreed on
What makes me suitable for the job
Viewing 411 - 420 interview questions