A random credit card holder's query like, 'why have you charged me this amount, when i was told at the time of application that i wont be charged anything for this card', is their favorite question. The interviewer will elongate this question and may give it an ugly side to test your temperament to test your under-pressure skills.
When have you worked under pressure to meet a deadline.
important traits to be call centre agent
Give an example of a time where you've worked to targets.
How would I handle a call from an angry customer?
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
Tell me about yourself and talk us through your resume history
What makes me suitable for the job
Tell me about yourself What’s one thing you and a colleague have disagreed on
The basic general questions related to call centre management and how I could use examples from my previous roles.
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