A random credit card holder's query like, 'why have you charged me this amount, when i was told at the time of application that i wont be charged anything for this card', is their favorite question. The interviewer will elongate this question and may give it an ugly side to test your temperament to test your under-pressure skills.
important traits to be call centre agent
Why do you want to join Thames Water. How would you react in this situation. Roleplay
Introduce yourself
Tell me about yourself and talk us through your resume history
If I ever handled a large capacity of customer.
If I do have an enclosed quite room where I would be able to work.
How would I handle a call from an angry customer?
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
Give an example of a time where you've worked to targets.
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