How do i handle difficult customers
Call Center Representative Interview Questions
9,652 call center representative interview questions shared by candidates
How did you get to know about us
Are you able to multitask while on the phone with customers?
If I had call center experience.
Why do you want to work for us
What makes a Person good for a job.
How would you answer a call if the person asks for a supervisor if one is not available?
How I handled a difficult situation
why did you choose call center and why Sutherland
The questions were not customer service focused questions. They were all about how do I deal with a difficult co-worker, what I would do if I was on the phone with a customer and a co-worker had a question. I have over 10 years of customer service experience which include call centers very similar to the position I was applying for and at the end of the interview when they asked me if I had any questions for them - they were unable to answer my question. One question in particular: "is there any reason that I am not qualified for this position?" they did not really answer the question. It was like a "kinda of sort of" and of course I tried to highlight my experience but obviously that was not taken into consideration.
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