Typical behavioral questions, basic level up until the VP interview. Threw a ball from his desk and asked me to sell it to him.
Call Center Manager Interview Questions
220 call center manager interview questions shared by candidates
What is your experience leading phone associates?
What are the areas you can improve in as a leader ?
What quality can you bring to this position?
Scenarios of previous encounters and how I handled it
None of the questions were hard, they were directed toward managers working in a call center. They centered around CSAT and NPS.
"Tell me about yourself." (phone interviews can be difficult because 55% of the message can be lost or misconstrued since this percentage of the message is attributed to body language)
Tell me about your background
All the questions were standard interview questions.
Part a) You are leading a team of individuals on an arctic expedition when your plane crashes in the middle of nowhere. You know that if you do not leave the crash site to find food & shelter that you will die, and your job is to convince your team to come with you. Half the group wants to stay & wait for help, and the other half wants to move on. What do you do? Part b) Your significant other is in the group that refuses to leave the crash site. What do you do now?
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