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Call Center Customer Representative Interview Questions
9,653 call center customer representative interview questions shared by candidates
The interview questions where behavioral and you can't use your own experiences. They give you an example and you have to tell them how you would react to it. Concentrates on sales and customer retention.
One thing that they asked to me is about why teleperformace.
introduce yourself where you see yourself in 5 years a project you wanna start do you have any past work experience
Very in depth question process done in a team of two interviewers Role play a call, and previous experience,
Q: what can you tell me about Navy Federal. History, values, etc.
Porquê escolher a Teleperformance? E qual a expectativa sobre a mesma?
How can i sell a product to a costumer?
What was my expected salary package
One of the key things they asked me during the final interview was to do a mock chat with a customer. In the scenario, the customer was inquiring about the status of their package or order. The goal was to see how I would respond professionally, provide clear information, and show empathy while handling the inquiry in a calm and helpful manner.
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