Describe the last time you came into Waterstones. What was the service like? What is a book that you would recommend as a gift? Where do you find book recommendations? What book are you reading at the moment and what do you think of it?
Bookseller Interview Questions
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Describe the last time you came into Waterstones. What was the service like? What is a book that you would recommend as a gift? Where do you find book recommendations? What book are you reading at the moment and what do you think of it?
Why do you think customer service is important?
'When have you persuaded a person to read a book you think they will like?'
Give an example of when you demonstrated good customer service.
I was expected after the end of the interview to choose one book from anywhere in the store, find a particular member of staff and tell him why I liked it and why he should read it.
Could you give an example of a time where you have had to step in for a colleague or friend?
How would you deal with a difficult customer?
Describe a time you got someone to read a book that they weren't interested in then they ended up liking it.
Name a time when you had to recommend books to a person who was not interested in reading, What did you say to convince them?
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