What was a time you went beyond for a customer. It was the ONLY question they asked me.
Benefits Representative Interview Questions
4,393 benefits representative interview questions shared by candidates
Are you willing to work as an intern?
Name a time where you had a misunderstanding with your supervisor
Asked about my communication style, my background of course, a time I went above and beyond, something I was proud of accomplishing, asked where I lived in relation to the worksite
Describe your current role and a challenge you faced?
Give an example of a situation where you felt a situation was not handled correctly or not in a way you were comfortable with and how/if it was correct.
customer service experience, problem solving. HR knowledge
Describe a time when you had to deal with an upset customer, how did you resolve this issue?
How do you prioritize our employee experience?
The interview was standard. Why are you looking, tell us your values, etc. I answered honestly and was given an invite for the personality test. Completed the test, sent a thank you email. Crickets. Sent another email a few weeks later stating I was no longer interested this late in the year, still no response. I wish companies would understand it's not that hard to send a no thank you email. Especially after you make them take a "fit" test that takes well over an hour.
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