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You have to role play during the interview. I was the customer service person, and the manager was the customer complaining about fees. They were testing to see if I would get angry at the customer and how would I turn the problem into a sale.
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Personal Banker

Interviewed at Bank of America

3.9★
Dec 4, 2013

You have to role play during the interview. I was the customer service person, and the manager was the customer complaining about fees. They were testing to see if I would get angry at the customer and how would I turn the problem into a sale.

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