Role Play: "My daughter just graduated high school and wants a laptop for college. She already has a gold iPhone and she wants a matching MacBook Pro I think, what do you suggest I get for her" After my response he had a few follow up questions about the efficiency of the products I suggested.
Tell me about a time when you had to console an upset customer.
If a customer calls in and says his new phone won't connect to wifi, what will you say to the customer?
Tell me about a specific time recently that you solved a technical problem
Customer needs apps immediately deleted.
Pretend I'm a grandmother who's trying to send photos to her grandchild with her new iPad. I will call you, you answer the phone in your best customer service voice and guide me through the process.
Explain WIFI to a 10 year old.
Customer scenarios roleplay
Competency test, like "what is RAM" or "describe ethernet."
What is the most advanced troubleshooting you have ever had to do?
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