What do you like to do in your free time? When/How have you helped someone use our mobile banking app? Tell me about a time you had to deal with a difficult customer. Tell me a time you went above and beyond for a customer. How do you use a different language to your advantage in the job role (trick question) What does trust mean and how would you gain the trust of my employees?
Previous experience
Why debenhams?
What does good customer service mean to you?
What do you know about us? What services do we offer? How do u cope under preasure? Decribe when working within a team? What do you know about working as a sales adviser? Do you shop with us? If so, which brands do you like or buy?
Describe yourself in one word
Why this particular store?
How would you provide VIP customer service?
What was your current or previous role?
Where do you see yourself in 5 years?
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