Vodafone Customer Service Representative CSR interview questions

After I applied they sent me a link for the next stage of the recruitment process, which included online testing for multitasking skills. Then after I passed that they called me in for a one on one interview. The interview contained the usual regular questions about past employment etc and then they had me do a small role play. The role play seemed daunting at first but it was not too difficult, they gave me some information about a make believe client calling with a problem, one of the two interviewers played the irritated customer and based off the info given to me I tried to solve the issue. I thought I bombed the role play but I didn't do too bad, they don't expect an expert by this stage just someone who can do the basics and then they build on that. After this I was called a few days later and offered the position.

I found outsource company offering the job position online and I applied for it and the outsource company called me and made small phone interview in English to make sure i got the minimum requirement needed for the language and after that they gave me some tips that will help me in my HR interview with vodadone and told me the day of my interview with vodafone HR