Vodafone Customer Service Representative CSR interview questions

1. Multi-tasking test - online assessment 2. Psychometric test - online 3. Situational questions - online 4. Phone interview Once you are selected in the above, you are called for a face to face which takes 2 hours approximately. 5. Group discussion - you will be given a hypothetical situation and will be asked to discuss n conclude as a team. 6. Role play - facing a dissatisfied customer with billing issues (2 panel members will be taking the interview) 7. One on one interview - this last for about 15 mins, with 2 members on the panel After all these stages, the interview process is over and the HR gives u a follow up call on ur application's progress