I applied through a recruiter. The process took 1 week. I interviewed at T-Mobile (Bellingham, WA) in Dec 2010
Interview
It started off with me filling out an application on their job website. You have also take a skills test at that time too. You'll answer some personality questions and navigate around a mock up of the software they would use for a Call Center CSR position. If they are interested in you they will call you and start the interview process. The interview process is fairly easy and quick. It started off with a phone interview by an internal recruiter. She asked general work experience questions and how my experience applied to this position. If the recruiter finds potential in you he/she will then schedule a face to face interview with you. My case was a little special because I am currently living far away from their call center. What would have been a face to face interview turned into another phone interview with two other recruiters. After that they decided whether they want you in for a 30 minute listening-in session and a final interview. (They do not hire you with out interviewing with you face to face first) The final interview was easy and listening on calls was great because you know right then and there if this is something for you or not. I personally liked it a lot. The overall culture at T-Mobile seems to be exciting and fun. There is a pretty thorough background check you have to pass. The company they outsource this to is called HireRight and they are a bunch of incompetent fools. Just work with them, in the end everything turned out fine and I got an offer which I accepted.
If you want me to be honest, don't waste your time applying for this job if you are not interested in taking an extremely high volume of calls on a daily basis, getting yelled at by strangers or being pushed to sell stuff to people. This position is solely based on performance. Experience is great but if you don't perform to standards you'll have a hard time enjoying this job.
Interview questions [2]
Question 1
Describe a situation where you had to calm down a disgruntled customer.
I applied online. The process took 1 day. I interviewed at T-Mobile in Jun 2009
Interview
Took about 3 weeks after I applied to get a call back. We talked on the phone and then set up an interview. It was a typical retail interview consisting of situational questions, and job skills. I was told I would be making a lot more then what I actually made.
Interview questions [1]
Question 1
How did you resolve a conflict with a former co worker?
I applied online. The process took 1 week. I interviewed at T-Mobile in Oct 2010
Interview
Finally called in for an interview after 3 months of applying to numerous locations. Interviewed with a store manager while the other interested store manager sat in. Questions followed the STARS format. After some time of no response/call back, I phoned the manager to check in. Was told that my interview went well, however they went with a current employee and just adjusted their hours.
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