I applied in-person. The process took 5 days. I interviewed at Planet Fitness (Columbus, OH)
Interview
Total process took about one business week. Application in, called for an interview three days later, had the job two days after the interview. Submit the application in person if possible, but most locations now seem to be online only. Call in and check on your application 2-3 days after submitting it. Interview was a super basic review of customer service experience/skills and generic "strengths/weakness" questions. Be honest, be upbeat, and research the company beforehand.
Interview questions [1]
Question 1
Describe a situation where you've dealt with an angry or volatile customer in detail.
I applied online. The process took 3 weeks. I interviewed at Planet Fitness (Raleigh, NC) in Sep 2014
Interview
I applied and was contacted about two weeks later. Once I got my first interview, I was immediately asked to come in again the following day to meet a manager higher in position. 1-2 days later I was called into their headquarters for a more extensive interview.
In those 3 interviews I was asked very similar questions.
They ask what you would do in certain scenarios (i.e. how you would handle an angry/rude customer, your idea of good customer service). They will ask general questions about your work experience, why you want to work at Planet Fitness and how it fits into your future. They'll ask you about your strengths/weaknesses and what you can contribute to the work place.
Customer Service is a big priority for them--they want to hire employee's who are diligent, friendly, upbeat. If you don't like working with people, or are not willing to exercise good customer service etiquette, this job IS NOT for you.
Interview questions [1]
Question 1
These questions aren't "difficult" but I didn't really have much to answer; they ask what you believe your least favorite part of the job would be and what your weaknesses are pertaining to the job (what you may find difficult).
I applied online. The process took 2 days. I interviewed at Planet Fitness
Interview
I had 2 interviews. 1 with one manager, and a second one with another. I was hired on the 2nd days and started the day after. The interview questions are really basic and simple.
Interview questions [1]
Question 1
Walk into the bathroom and tell 10 things that could be worked on