Microsoft Customer Service Representative interview questions

- Focus on professional background. - Questions around why you want to make a career change. - Situational scenarios- "tell me about a time when...?" - Metrics/KPI - The full interview process, can be a long one. Meeting with different team members/ managers.

Saw the job in LinkedIn and applied online. Total 2 rounds of interviews. 1st round with a recruiter who called about 1 month later for the general questions and proceed to hiring manager for 2nd round. Spent about 1 hour with the hiring mgr. He said that there is another in other country that he could help me to apply...that's end of the interview.