I applied through a staffing agency. The process took 1+ week. I interviewed at H&M (Sydney) in Sep 2014
Interview
I applied through an advertisement placed by a recruiter for a new store opening. The recruiter conducted a quick five minute phone interview before booking me in for a time at H&M's Assessment Centre.
At the Assessment Centre, I filled in a form asking for the type of position I was after (full-time, part-time, casual), my availability to start and to attend training in Melbourne, two references and any health conditions that could impact on my ability to work. The interview itself was a group one. After going around the circle and revealing one weird fact about ourself (we didn't need to introduce ourselves), we were given coloured ribbons to tie onto ourselves as identifiers.
The first scenario (10 minutes) involved a late delivery of stock. We had to organise clothing onto two racks and a front table while responding to customer queries, "manager" feedback and other situations. The second scenario (10 minutes) was to create a window display right before open, as all the Visual Merchandisers had called in sick. The final scenario (approximately 30-40 minutes) had us brainstorm solutions to various problems that could occur in store, in the absense of management.
Interview questions [1]
Question 1
You notice an employee smoking in the stock room. What would you do?
Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.
Interview questions [1]
Question 1
How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?
Engaging and interactive, having opportunity to engage with managers and customers at the same time. Actual sit down interviews were fairly brief/in groups with opportunity to shadow during business hours.
