I applied online. The process took 1 week. I interviewed at Discover (West Valley City, UT) in Jan 2010
Interview
Phone interview with HR. Then I had a 1:1 interview at the location. They were very friendly. The questions were Situation, Action, Outcome questions. They did say they would get back to me with in 48 hours, but I had to e-mail them and ask them about it before I got an e-mail saying I didn't get the job.
Interview questions [2]
Question 1
They showed me a statement and asked me to point out anything that stuck out. I didn't know what they were looking for.
I applied through a recruiter. The process took 2 weeks. I interviewed at Discover in Nov 2009
Interview
Received a call from a Discover Recruiter regarding an open position. Had a phone interview with the recruiter. The recruiter asked me about me current experience and qualifications and talked a little about the possible positions' requirements. The Recruiter was extremely friendly and professional and said that I was a good fit for the position. Referred me to the Hiring Director. Met in person with the Hiring Director (along with an HR Representative). That interview portion didn't go well. The Hiring Director was very short with their questions and responses. The questions were extremely vague and then when I responded they said that they meant to ask something different. Repeatedly asked why I had applied for this job (as thought I didn't have the qualifications necessary). I had to tell them that I had been contacted byt THEIR recruiter and was not actively searching out job opportunities. After that interview I had another interview with another Director. That interview was completely different. Talked about personal strengths and career accomplishments and goals. A very upbeat and open interview. I recieved a call back a few days later setting up a 4th interview with a Vice President. This interview was open. They asked what I would implement upon receiving the position. Talked about what they were looking for in this position and reiterated that I was a good fit. Ended the interview with questions about follow up required. The V.P. told me that I would hear from them within 2 weeks. Near the end of the 2 week time period I contacted the recruiter to see if there was any progress. They notified me that they had chosen to pursue another candidate.
The process took 1 day. I interviewed at Discover (Riverwoods, IL) in Oct 2009
Interview
The interview was on campus, and consisted of a half hour case interview, and another half hour of behavioral questions. The case component centered around coming up with strategies, downsides, benefits, and general things to consider about strategies associated with how to contact customers who were behind on payments. Finally there was a very specific case with a series of probabilities. I was required to calculate the overall probability of success of a strategy based on these probabilities. Grab a pen, and focus, and you'll be alright.
The second half of the interview was behavioral. Started with the walk me through your resume, why Discover, why this position, and then the behavioral questions.
I actually thought the case that involved the probabilities was fairly difficult. Definitely felt a little dry as well. Not a very exciting introduction to the financial services world, and definitely the most technical interview I had of the 8 places I interviewed.
Interview questions [2]
Question 1
If we undertake a campaign to contact our 30 day overdue group of customers, what is our overall probability of success given the following probabilities:
50% chance of having their e-mail on file
20% chance of a customer paying their bill without us contacting them
30% chance of a customer reading the e-mail we send them
30% chance of a customer making a payment if they read the e-mail
etc.