They ask questions to test you English comprehension skills. They also test your communication skills since communication is a vital part to your role. They also perform identity verification to verify if you are 18 years or older and you are a citizen the location you indicated to be resident in.

I had to send replies to the six typical messages that were presented before me,so as to check if I'll be able to reply to clients appropriately as well as persuasively.

asked questions about what you have been taught in the training manual. Easy questions. You'll get feedback in 72 hours then proceed with ID verification on Skype. You should be keen on the quiz so you don't get a decline email. it's a crucial part.