Amazon Web Services Customer Service Representative interview questions
based on 61 ratings - Updated Jul 1, 2026
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Customer Service Representative applicants have rated the interview process at Amazon Web Services with 5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
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STAR model. Most relevant part is data and examples backed up with data. Prepare 20 strong examples with overall behaviour, actions taken and impact connected to innitial problem statement.
Examples where there is no clear impact or missing data will not be accepted as they do not answer the question.
Interview questions [1]
Question 1
Tell me about a time when you did more for a customer than what was expected ( walked the extra mile)
I applied online. I interviewed at Amazon Web Services (Londra, Inghilterra) in Sep 2021
Interview
I had a phone screening and then was called to complete a day of interviews. There were 5 seperate interviews based on the Amazon Leadership Principles. They were looking for candidates to answer in the STAR format (Situation, Task, Action, Result).
Interview questions [1]
Question 1
- Tell me about a time you didn't have enough data to make an informed decision
Long interview process. Use STAR method. Be mindful of bar raiser interview. Need to think through how to answer approx 20 interview questions without repeating the stories. A lot of prep needed