Customer & Order Support
Support the management of customer data, ensuring information is accurate and up to date. Assist in processing customer orders and contracts, coordinating with internal teams to ensure smooth and timely delivery.

Offer & Documentation Support
Help prepare and manage customer offers in internal systems, ensuring all documents shared with customers are complete and accurate.

Billing & Administrative Activities
Support invoicing and payment tracking activities, checking basic details and helping to resolve simple discrepancies in collaboration with the Finance team.

Operational Support
Assist technical teams with administrative tasks, including correct timesheets compilation on time.

Customer Communication
Provide support to customers, answering inquiries, sharing updates on orders or invoices, and ensuring clear and professional communication.

Issue Handling
Help identify and escalate customer issues or discrepancies, supporting the resolution process together with other departments.

Compliance & Data Accuracy
Ensure activities follow company procedures and maintain organized and accurate records of customer data, orders, and communications.

Experience & Process Knowledge
Up to 3 years of experience in business support, customer service, order management, or similar roles, with basic knowledge of processes such as offer management, contract handling, order processing, and (as a plus) invoicing or payment tracking.

Customer & Communication Skills
Strong communication skills and a customer-oriented approach, with the ability to handle inquiries professionally, collaborate with internal teams, and support issue resolution effectively.

Accuracy & Organization
High attention to detail and good organizational skills, ensuring accuracy in customer data, documentation, orders, and invoices while managing multiple priorities in a dynamic environment.

Problem Solving & Compliance
Ability to identify and support the resolution of discrepancies or customer issues, with awareness of company procedures and documentation standards.

Digital & Technical Skills
Good proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems or similar tools.

Mindset
Proactive, reliable, and eager to learn, with a focus on delivering quality service and continuous improvement.