Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.
For the next season (spring/summer 2026), we are looking for a Chef de Rang - Room Service to join our La Terrazza Restaurant team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury dining experiences, confidence, curiosity and community.
He/She reports to Restaurant Manager.
Main Duties & Responsabilities
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Service Coordination: coordinate all phases of room service, from order taking to final delivery, ensuring efficiency and high quality.
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Order Management: Take telephone and digital orders, advise guests on menu choices, and precisely manage special requests or dietary requirements.
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Setup and Quality Control: Ensure that trays and trolleys are prepared and set up according to the highest standards, checking the quality and correctness of preparations before delivery.
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Professional Delivery: Deliver orders to guest rooms with a courteous, discreet, and professional approach, explaining the dishes and ensuring complete guest satisfaction.
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Team Training and Guidance: Mentor and train support staff (Commis de Rang) to ensure everyone adheres to service standards and operational procedures.
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Problem Resolution: Promptly and diplomatically manage and resolve any complaints, complex requests, or unforeseen situations during service.
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Inter-Departmental Communication: Maintain constant and effective communication with the kitchen, bar, reception, and other departments to ensure a harmonious workflow.
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Compliance with Regulations: Ensure full compliance with hygiene and sanitation regulations (HACCP) and workplace safety within the Room Service area.
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Reporting: Compile service reports, including guest feedback and issues encountered, to contribute to continuous improvement.
Requirements
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Effective communication, emotional intelligence, adaptability;
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Collaboration: be able and willing to work as a team player;
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Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues;
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Global perspective: treat each other with respect and inclusiveness regardless of position, level or background.
Other requirements:
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Fluent in English and Italian; a third language preferred;
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Previous professional experience within the same role in a luxury environment;
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Passion for service and ambition to grow professionally.
Benefits
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We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Chef de Rang;
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Start date: April/May 2026 to End date: November 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;
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Monthly gross salary + separate payslip for 13°,14° and TFR;
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Welfare incentive based on quality goals;
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Accomodation in double room our staff house including breakfast;
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Bus ticket as benefit for the contract period;
- Staff cantine;
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Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About Belmond:
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future.
We embrace community spirit and believe in responsible, sustainable tourism Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.
