The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Resolve guest problems and complaints
• To actively upsell and cross sell hotel services and outlets.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Maintain an understanding of hotel history, services, facility information, and rates and packages.
• Develop and maintain positive working relationships with others and support team to reach goals.
• Assists others as needed and special projects, as necessary.

Requirements

• Diploma or Degree in Hospitality or Travel & Tourism preferred.
• A minimum of one (1) year experience in a front office role.
• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
• Strong Guest Service Skills.
• Ability to communicate effectively with guests, management, and co-workers.
• Must have a positive attitude at all times.
• Ability to work well with others in a guest and team-focused environment.
• Good problem solving, administrative and interpersonal skills are a must.
• Knowledge in Opera is an advantage.
• Verbal and written English and Italian languages proficiency are required.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Complimentary meals on duty
• Continuous Learning & Development opportunities