Assistant Student Success Manager - Florence

On-site - Florence | Verto Education
Learn more about us:
https://vertoeducation.org

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

✨ About the Role

At Verto Education, the Assistant Student Success Manager (ASSM) is a key onsite leader responsible for delivering a high-quality student experience through academic support, advising, and holistic student success programming. The ASSM serves as a front-line manager overseeing a team of Student Success Advisors (SSAs), ensuring consistent delivery of student support while maintaining direct engagement with students.

This position reports to the Assistant Director of Student Success

What You’ll Be Doing

Team Leadership & Supervision

• Directly supervise a team of 6–7 Student Success Advisors (SSAs) each semester
• Provide regular 1:1 supervision, coaching, and performance management
• Ensure consistency in student support, case management, and escalation practices across the team
• Review and provide feedback on SSA case documentation and student interactions
• Support onboarding, training, and ongoing development of SSAs
• Foster a strong team culture aligned with Verto values and student-centered practices
Reports to Assistant Director of Student Success

Student Success & Academic Support

• Serve as a primary advisor for students, supporting academic progress, goal setting, and overall success
• Identify students in need of intervention and coordinate appropriate support plans
• Provide learning strategies and facilitate interventions to maximize student success
• Deliver workshops and programming related to academic success, transition, and skill development
• Connect students with academic tutoring, mentoring, and learning support services in collaboration with the Academics Team
Assist Post-Verto Manager with implementation of Academic Accommodations for students

Student Support & Escalation

• Serve as an escalation point for student success concerns, collaborating with students, faculty, and staff to determine appropriate interventions
• Support students in navigating challenges while promoting independence and accountability
Assist in responding to urgent or after-hours student needs, on emergency phone rotation with other team members

Programming & Community Engagement

• Lead or support student programming initiatives, including:
  • Community engagement and service opportunities
  • Experiential learning activities
  • Student leadership development
• Support delivery of Discovery Week and ongoing student success programming
Contribute to building a strong, inclusive student community

Housing & Residential Support

• Partner with Housing Operations (where applicable) on student-facing housing concerns
• Support student transitions, room changes, and community expectations
• Assist in responding to housing-related issues as part of broader student support
Reinforce housing policies and expectations with students

Pre-Arrival & Orientation Support

• Serve as a point of contact for pre-arrival advising and participate in virtual pre-departure sessions
• Support onboarding of students during Discovery Week
Help ensure students understand expectations, resources, and support systems

Operational Responsibilities

• Maintain accurate case documentation and communication in Salesforce
• Collaborate closely with Program Director, Assistant Director of Student Success, Housing Operations, and Academic teams
Support consistent implementation of Student Success systems, escalation processes and protocols

Seasonal Role Flexibility and Full Year Availability

• In lower-enrollment Spring semesters, this role may flex into a direct student-facing SSA capacity
• Ensure continuity of student support while adapting to site-specific staffing needs
Support cross-functional coverage (e.g., academic support, programming, or housing coordination) as needed

What We’re Looking For

Qualifications:

The ideal candidate for this position will have:

• 2–4 years experience with student success, academic advising, student support services, or related higher education work
• Bachelor’s degree required, Master’s degree preferred in higher education, student affairs administration, counseling, social work or related field
• Experience working with college-aged students in advising or administrative capacities
• Experience supervising students or staff
• Ability to embody and model kindness, openness, flexibility, curiosity, empathy, integrity, responsibility, and professionalism
• Ability to work independently and collaboratively with a diverse, global team
Must have authorization to work in the country in which this position is located (Verto is unable to sponsor visas)

Knowledge, Skills, and Abilities

• Excellent communication (oral and written) and interpersonal skills
• Working Proficiency in both English and Italian languages
• Student-centered approach with ability to serve as a coach, mentor, and advisor
• Ability to build trust with students and support goal setting and decision-making
• Awareness of varying academic abilities and learning needs, including accommodations
• Ability to identify and recommend targeted interventions
• Strong organizational skills and ability to manage multiple priorities
• Ability to establish and maintain positive and professional relationships with students, faculty, and staff
• Strengths-based approach to advising and supporting participants
• Belief in the value of experiential education and global learning
Comfortable working with systems such as Salesforce, Canvas, Slack, Asana, and other tools

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
️ Right to Work

The candidate must have appropriate citizenship or work authorization in place before the contract starts. Your status must allow you to work full time on an Italian contract. Verto Education does not sponsor visas. Candidates holding a permit “per attesa occupazione” may apply.

Benefits

Tempo Determinato Contract, regulated CCNL Terziario Commercio. 8 euro per working day EDENREN Buoni Pasto.
Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.