About the role

Our Warehouse Site Leaders are the beating heart of our daily operations on site. You will work closely with the management team to maximize customer satisfaction and ensure the smooth running of our Hop sites. You will be responsible for ensuring that all of our loyal customers receive their basic necessities as quickly as possible.

What you'll be doing

Your responsibilities will include

• Supervise that all orders are picked up on time.

• Manage store openings and closures

• Communicate with our riders to make sure deliveries are made promptly.

• Manage the shipping area and support the packaging of delivery orders to be sent to our customers.

• Ensure that all deliveries are scanned and that any appropriate complaints are recorded.

• Empty deliveries according to the procedure, paying attention to the accuracy of the positions of the products and the rotation of the dates.

• Ensure that inventory counts are accurate and that all areas are counted.

• Collaborate with our Assistant Warehouse Manager and Warehouse Manager to ensure the proper functioning of the site.

• Ensure that the warehouse remains clean and tidy at all times and that any hazards are addressed promptly.

Requirements

• Experience in a similar environment is preferred

• Fluent Italian (mandatory) + basic English (nice to have)

• Hourly flexibility

• Willingness to work 40-hour shifts per week

• Experience in achieving the targets

Why Deliveroo

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Compensation

• National Collective Agreement (CBA): CCNL Commercio e Terziario

• Classification Level: Livello 5

The salary range for this role is €21,600 – €27,000 gross per year.

The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!

Diversity, Equity and Inclusion

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!