JOB SUMMARY

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff.

Employment type: Permanent contract (full-time)

Salary Range: Annual gross salary (RAL) ranging from €38,000 to €43,000, aligned with the successful candidate’s experience, skills, and professional qualifications.

Other Benefit: company cafeteria, supplementary health insurance plan, discounted employee rates at all hotels within the company portfolio, an inclusive company culture that values diversity and promotes employee well-being, a dedicated gender equality program to ensure fairness and inclusion, continuous training and development programs, as well as cross-training opportunities in other departments to broaden skills and experience, uniform provided, including laundry service.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

• Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.

• Monitors, verifies and manages the acquisition and maintenance of property based systems.

• Users administration in various systems such as: AD, Micros, PMS using the “Zero trust” framework.

• Manage, maintain and administer workstations, servers (ESXi), PBX / Voip, switches, routers, firewalls and ipTV systems.

• Analyzes information, identifies current and potential problems and proposes solutions.

• Maintains, inspects and (if possible) repairs equipment.

• Inspects and verifies the maintenance of the equipment or the environment.

• Support clients and groups providing clear IT directions for the 3rd party vendors.

• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.

• Verifies solutions are consistent with the brand specific IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support together with Engineering dpt.

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluating information according to SOP and LSOP requirements.

• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.

• Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

• Verifies proper asset management.

• Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to co-workers by telephone, in written form, e-mail, or in person.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.