Global Operations

TikTok Shop - Logistics Operations Manager, TikTok Shipping Italy (Milan)

Location
:

Milan

Employment Type
:

Regular

Job Code
:

A194243A

Responsibilities

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in Italy.

Responsibilities

• Responsible for managing the end-to-end logistics performance of a designated operating flow, ensuring execution from paid order to final delivery.
• Managing capacity allocation, partnering with procurement, finance and strategy teams to align on forward thinking approaches that reduce cost and leadtime.
• Working with cross functional teams and external suppliers to consume data and supply data, improving operational intelligence. Managing the throughput and capacity handover.
• Identify pain points, highlight challenges and recommend optimal solutions to deliver against KPI's. Build procedures and systems to gain better E2E performance for merchants and customers.
• Solutions include but are not limited to internal system features, suppliers platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.
• Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above, more than 5 years of working experience in the UK/EU e-commerce warehousing and fulfillment industry. Familiar with FM consolidation, MM and LM or E2E Warehouse Operations.
• A previous stakeholder working or driving system changes, building from scratch is a bonus, including allocation models and FM consolidation network design.
• Data oriented with experience in creating logical planning models based on validated assumptions, with a preferred skillset in SQL or Python.
• Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must - (Case Review/Light BRD might be requested on interview).
• Fluent in English; Fluent communication in Italian is also required to better communicate with Italian merchants and vendors.

Preferred Qualifications

• Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-commerce marketplace operation and governance policy;
• Able to do short-term business travel within Europe and UK;

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.