Customer Service Representative

A Customer Service Representative is responsible for delivering excellent customer support by assisting customers with inquiries, resolving issues, and ensuring a positive customer experience through various communication channels such as phone, email, live chat, or in person.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Process orders, returns, exchanges, and account updates.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure their concerns have been resolved.
• Meet individual and team performance targets, including response time, customer satisfaction, and quality standards.
• Collaborate with other departments to improve customer experience.
• Stay up to date with company products, services, and policies.

Qualifications:

• High school diploma or equivalent; additional education is an advantage.
• Previous customer service experience is preferred but not always required.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and familiarity with Microsoft Office and customer relationship management (CRM) systems.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Job Types: Full-time, Part-time

Pay: €28,000.00 - €35,000.00 per year

Work Location: In person