Gate Manager

Trieste, Via degli Alti Forni snc.

HHLA PLT Italy S.r.l.

Purpose of the job

As a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area.

They will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS.

Under the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management.

They will supervise the Gate Coordinator (daily shift) and Gate operators (Shift).

They will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations.

Summary of responsibilities:

The Gate Manager:

• is responsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and by studying the possible improvements
• is responsible for planning operations resources
• manages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays)
• organizes continuous training for the department employees
• identifies clearly tasks and goals
• sets priorities, plans and executes daily tasks efficiently
• ensures the Gates operations continuity
• ensures the business continuity at the Terminal Gates on a 24/7 base. Answer to Duty Phone and is available to support Gates operations at any time
• ensures the integrity of the cargo inside the terminal by physical check and follow system instruction
• ensures that 100% of the cargo is registered at the gate in the gate system
• supports the strategy of the Terminal on Gate activities
• tracks and monitors gate operations for all terminal operations: container/ RORO and General Cargo
• tracks and monitors all exchanges with external depots and ICD
• delivers Gate KPIs for management reporting
• measures and reports on gate operational performance and develop plans to improve relevant key performance indicators, raising alerts when necessary escalating to management
• improves existing operational processes to achieve the customer’s expectations
• sets standards and procedures for external supplier (c.g. SDN) and monitor their performance
• manages the emergencies as per internal plan of safety
• controls and coordinates IMO classified cargoes in respect of internal procedures
• checks and controls instructions received in relation to reefer cargo
• sets and monitors the KPI reporting to evaluate the gate performances

Customer Oriented

• follows the CEO strategy and COO/ terminal operations guidelines
• acts as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc.
• cooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are met
• defines, maintains and optimizes the trucks management with trucking companies and their truck drivers

Gate projects

• supports the Gate Operating System (GOS) Implementation with the GOS project manager. Acts as a single point of contact for the project for IT, project management and technical team
• logs and maintains the gate systems Knowledge Error Database updated and ensures that the gate operators are continuously updated on the last updates
• projects implementation for future terminal developments
• Gate project owner/manager for new developments of the actual configuration and for the future features of the new gates

QHSE

• enhances Quality, Health, Safety, & Environment policies & procedures to meet international standards and provide a safe working environment for all employees
• sets up processes by following the global operational standards and shareholders’ instructions
• ensures consistency of security standards.

Education & Experience

• Strong understanding of logistics stakes
• University degree in logistics, maritime and port, or process/industrial engineering. Related business studies are desirable.
• Management experience
• Preferable experience in container shipping industry end-to-end and be able to relate with shipping company and other associated industry managers is preferred
• The experience in handling technical issues and negotiations with third parties is desirable.

Technical Skills & Knowledge Required

• ISPS and Safety knowledge
• IMDG knowledge
• Experience in business SOP/KPI
• Basic Excel knowledge
• Lean management knowledge and leadership
• Effective Negotiation Skills

Behavioral Competences Required

• Problem Solver mind-set
• Excellent communication and interpersonal skills
• Team building
• Conflict Management
• Customer Centricity

Role interfaces:

Internal:

• Control Room for the items related to TOS, loading/discharging list, pieces blocked
• General Cargo manager for the in/out cargo that perform gate in/out inside of the terminal
• Maintenance/IT for any repairs and needs required to have all hardware/software/equipment/structure/furniture and other items working as requested

External:

• Trucking companies and truck drivers
• Delegates of Port Authority assigned in Terminal
• Autorità Marittima/polizia di Frontiera relate for the ISPS
• ADM/GdF, related for the commercial issues
• Customs/ Guarda Di Finanza assigned in Terminal
• Dozvola team assigned in Terminal
• Business Partners
• Customers
• Representatives of shipping line

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.

HHLA-PLT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Candidates’ data will be treated in accordance with General Data Protection Regulation 679/2016 (GDPR)