As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

The Contract Logistics Customer Service Specialist works within the Contract Logistics Function. Contract Logistics provides innovative end-to-end warehousing and distribution solutions carried out to scale in a structured and standardised manner to optimize supply chain operations for our customers. Is part of the Customer Service Department, driving services and systems that provides the highest level of customer satisfaction.
Main responsibilities

Customer Service
Help to ensure accurate, consistent, and timely information in between departments and with customers
Contribute to customer support activities, regarding order shipments, discrepancies, billing, etc.
Data and report activities
Compile, sort, and verify data is accurate before order entry and effectively solve potential problems and/or discrepancies
Investigate overdue and damaged shipments
Support to analyse complaints relating to billing or the service rendered, sending complaints for non-performance to the services responsible for investigations, promptly updating customers

Behavioural skills:
Demonstrating Drive + Commitment
Level 1 - Action oriented and committed to achieving goals
Fostering Collaboration + Teamwork
Level 1 - Co-operate with colleagues, being open to give and receive feedback
Drive Business + Solutions
Level 1 - Complete tasks following rules and processes, making suggestions to improve performance in own area
Championing Innovation + Transformation
Level 1 - Open to new ideas and way of working, being adaptable to implement process improvementsDeveloping Self + Others
Level 1 - Pursue individual learning opportunities, seeking for feedback to develop relevant capabilities
Delivering Customer Excellence
Level 1 - Demonstrate customer knowledge by building strong relationships. Encourage suggestions to improve our services
Other requirements:
MS Office

Italian and English languages FLUENT

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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