Position

ABOUT CHRISTIAN DIOR COUTURE

House of Dreams, House of Talents

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

PURPOSE OF THE JOB

We are looking for a Client Development Assistant Internship to join our amazing team at Christian Dior Couture for our prestigious Montenapoleone boutique in Milan.
The intern will report directly to the Client Development Manager and will support the team in client development, CRM, and clienteling activities , contributing to service quality and to the development of initiatives dedicated to clients.

Job responsibilities

Clients Database Management

• Support the update and proper maintenance of the clients database;
• check the accuracy of the information in the system;
• help identify and manage duplicate records.

Follow-up and Client Activity Coordination

• Support the monitoring of client follow-up actions;
• work with the boutique team to ensure proper progress of client follow-up activities;
• support the team during clienteling activities.

Support to CRM Activities

• Help plan and manage CRM initiatives dedicated to clients;
• support the monitoring of activity results and the correct execution of processes in the boutique.

Events and Commercial Animations

• Support the definition of target lists for events and client initiatives;
• monitor contact campaigns carried out in the boutique;
• help track attendance and post-event follow-up activities, with the aim of maximizing results.

OTOs Campaigns

• Support the organization and monitoring of OTOs campaigns in the boutique.

Client Treatments and Dedicated Initiatives

• Support the team in client segmentation and target selection;
• assist with the invitation process and the monitoring of results for initiatives promoted by HQ;
• help collect proposals and provide organizational support for local client initiatives.

Customer Experience in Boutique

• Support the team in ensuring a high-level service in the boutique, especially contributing to the experience dedicated to VIP clients.

Reporting and Analysis

• • Support the weekly sharing of data and objectives related to local clients;
  contribute to the monthly analysis of dashboards and key KPIs related to client development activities.
  

Profile

WHAT YOU CAN BRING

Requirements:

• Degree or academic background in economics, marketing, communication, or related fields;
• strong interest in the luxury, retail, and customer experience environment;
• strong organizational skills and attention to detail;
• good knowledge of Excel and confidence with data analysis;
• good interpersonal and teamwork skills;
• proactive approach, accuracy, and confidentiality;
• good knowledge of English.

Additional information :

• Availability for a full time internship (40 hours per week, 5 days)
• Start date: 1 September 2026